Faq Help Center
Welcome to Yike New Energy Help Center!
Below are answers to some frequently asked questions.
If you need more detailed information or have other questions,
please feel free to contact our customer service team.
Warranty Program
A: We provide a standard warranty period of [specific period] for Yike lithium batteries. The exact warranty period may vary depending on product model and purchase contract, please check your product warranty agreement for specific information.
A: Yike Lithium Battery Warranty Plan covers manufacturing defects, material problems, and performance degradation during normal use. Please refer to the product warranty agreement for detailed coverage.
A: If you find a problem with your product, please get support through the following methods:
Technical Support Team: Get remote support through the technical support team.
After-sales service team: If necessary, we will provide an after-sales service team for on-site support and maintenance.
A: Yes, we provide repair services, but additional charges may apply. Please consult our customer service team for details.
A: Please read the warranty terms carefully to understand the specific precautions and limitations that may be included in the warranty plan.
A: You can check the warranty manual that comes with the product, or you can contact our sales team or customer service team at any time to get detailed warranty information for your lithium battery.
A: Yes, we offer extended warranty options. If you have this need, please contact our sales team for detailed extended warranty plans.
Cant find an answer? ask us
Returns & Exchanges
A: Yes, we accept returns under certain conditions. Please review our returns policy for details and to make sure you are eligible for a return.
A: Generally speaking, the goods need to be in an unused and undamaged condition within a certain period of time after purchase. Please refer to our return policy for detailed conditions.
A: Return shipping charges may be borne by the customer, depending on the reason for return and our policy. Please consult our customer service team for details.
A: You can initiate a return request through our website or contact the customer service team. Please provide your order number and detailed reason for return to expedite the process.
A: If the product you receive is damaged during transportation, please contact our customer service team immediately. We will assist you with damaged merchandise.
A: Yes, we provide exchange service. If the goods you receive have quality problems or do not meet specifications, please contact the customer service team to assist you with an exchange.
A: The cost of an exchange may depend on the circumstances. Please consult our customer service team for detailed exchange policy and fee information.
A: According to our exchange policy, direct refund service is generally not provided. Please read more about our exchange policy for information.
A: Generally speaking, we will process refunds as soon as possible after receiving the returned items. The specific processing cycle may vary depending on the situation, please consult the customer service team for accurate information.
A: Our return policy may vary by region. Please review our international returns policy or contact our customer service team for information.
Shipping & recent orders
A: Once an order has been shipped, it is usually not possible to modify the shipping address directly. If necessary, please contact our customer service team as soon as possible and we will try our best to assist you.
A: You can log in to your account and view order details, or look for tracking information in the shipping notification email. This will help you track the shipping status of your order in real time.
A: Delivery time depends on your specific location and the delivery service selected. Once you receive a shipping notification, you can check the estimated delivery time. Please note that international shipping may take longer.
A: If you find damage when you receive the item, please contact our customer service team immediately and provide relevant photos and description. We will handle it and provide you with a solution as soon as possible.
A: Tracking information for international orders is usually included with the shipping notification. You can track the real-time location of your order on the logistics company’s official website using the tracking number provided.
A: Once an order has been shipped, it usually cannot be canceled. If there are special circumstances, please contact our customer service team immediately and we will try our best to help you.
